Effective Date: 10/10/2024
Bromwich Family Butchers ("we", "us", or "our") is committed to safeguarding the privacy of our website visitors and customers. This privacy policy outlines how we collect, use, and protect your personal information in compliance with the General Data Protection Regulation (GDPR).
1. Information We Collect
We collect personal information in the following ways:

• Information you provide directly: When you contact us via our website, fill out a form, place an order, or communicate with us in any way, you may provide personal information such as:

  • Name

  • Email address

  • Phone number

  • Address

  • Payment information (where applicable)

• Information we collect automatically: When you visit our website, we may automatically collect certain information, including:

  • IP address

  • Browser type

  • Operating system

  • Referral source

  • Pages viewed

  • Time spent on the site

This information helps us to better understand how visitors interact with our website and improve our services.
2. How We Use Your Information
We use the information we collect to:

• Process and manage customer inquiries and orders.

• Provide customer support and respond to questions.

• Improve our website and tailor the user experience.

• Send you updates, special offers, or marketing communications (only if you have provided explicit consent).

• Comply with legal obligations and protect the rights and safety of our business and customers.

3. Legal Basis for Processing Your Information
Under the GDPR, we must have a lawful basis to process your personal information. Depending on the circumstances, the legal basis may include:

• Consent: Where you have given us explicit consent to process your data for a specific purpose (e.g., receiving marketing emails).

• Contractual obligations: Where processing is necessary to fulfill a contract with you (e.g., processing orders and payments).

• Legal obligations: Where we are legally required to process your data (e.g., tax reporting).

• Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our services or securing our website, provided that your rights are not overridden.

4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service providers: We may share your information with third-party vendors or service providers who help us operate our website, process payments, or deliver services. These service providers are obligated to protect your data and only use it for the purposes we specify.

• Legal authorities: We may disclose your information to government bodies or law enforcement agencies if required by law or to protect our legal rights.

5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. For example, if you place an order with us, we will keep your personal data for the duration of the contract and any relevant legal retention period (e.g., tax record-keeping).
6. Your Rights Under GDPR
Under the GDPR, you have the following rights regarding your personal information:

• Right of access: You have the right to request access to the personal data we hold about you.

• Right to rectification: You have the right to correct any inaccurate or incomplete data.

• Right to erasure ("right to be forgotten"): You have the right to request that we delete your personal data, subject to certain exceptions.

• Right to restrict processing: You can request that we limit how we use your personal data.

• Right to data portability: You can request that we provide you with your data in a structured, commonly used format.

• Right to object: You have the right to object to certain types of data processing, including direct marketing.

• Right to withdraw consent: If we rely on your consent to process your personal data, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the details below.
7. Security of Your Information
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. However, please note that no method of transmitting information over the internet is 100% secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Cookies
Our website uses cookies to improve user experience, analyze site traffic, and personalize content. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly if you disable cookies.
10. Changes to This Privacy Policy
We reserve the right to update this privacy policy at any time. Any changes will be posted on this page, and where appropriate, notified to you by email. We encourage you to review this policy periodically to stay informed of how we protect your information.
11. Contact Us
If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us:
Bromwich Family Butchers

Tel. 01904 768796

26 The Village, York, YO32 3HT, United Kingdom, Haxby, United Kingdom, YO32 3HT